Refund policy
Refund policy
Seven-day refund
You may request a full refund within seven calendar days after payment, for any reason, as long as you have not used any Essay AI feature (essay review, feedback, or scoring) on the purchased plan. Once you use any Essay AI feature, service under this plan has begun in the sense Korean law recognizes, and this seven-day refund right ends for that purchase. You can try the workspace and its non-AI parts on the free tier before you buy, so you can evaluate COMMIT without starting this clock. Email support@commit.ac from the address on your COMMIT account, or reply to the receipt Creem sent you. We respond within three business days. Do not send card numbers, identity documents, tax records, or other sensitive records.
Duplicate, unauthorized, or unactivated payment
Report a duplicate charge, a suspected unauthorized charge, or a payment that never activated your plan as soon as possible. COMMIT compares the request with Creem’s signed payment record and our checkout ledger. Creem or your bank may need to verify it.
Service unavailability
If COMMIT cannot provide your plan for more than 72 consecutive hours for reasons within COMMIT’s control, you may request either a reasonable access extension or a prorated refund for the unavailable period. Scheduled notice, a user’s device or network failure, an unsupported jurisdiction, misuse, or a safety pause caused by the user’s conduct does not count as COMMIT-controlled downtime.
After a refund
A full refund ends the plan’s access once Creem’s signed refund event is processed. Creem returns the money to the original payment method; your bank controls when it posts.
Merchant of record
Creem is the merchant of record for every purchase. You can also send a refund request through Creem’s customer portal, and Creem’s buyer terms apply alongside this policy.
Non-waivable rights
This policy adds a voluntary process and does not restrict cancellation, refund, chargeback, or consumer rights that applicable law does not allow a seller to waive.